Withdrawal Policy
Effective Date: 26.01.2026
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Surenest UG (haftungsbeschränkt), Topsstraße 25, 10437 Berlin, Germany, email: help@surenest.de, telephone: +49 1522 8155 641) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal
Your right of withdrawal expires early in the case of a contract for the supply of digital content not supplied on a tangible medium if you have expressly consented to us beginning performance of the contract before the end of the withdrawal period, you have acknowledged that you thereby lose your right of withdrawal, and we have provided you with confirmation in accordance with § 312f BGB.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
To Surenest UG (haftungsbeschränkt), Topsstraße 25, 10437 Berlin, Germany, email: help@surenest.de:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.
The German version of this notice is the legally binding one for consumers in Germany. This English text is provided for convenience.
Additional information
1. Scope
This Withdrawal Policy applies to all digital services offered by Surenest, including our premium calculator access packages available for 7-day, 14-day, and 30-day periods.
2. Free Version Availability
Surenest provides a fully functional free version of our calculator that allows you to test and evaluate the core functionality before making any purchase decision. We strongly encourage all users to thoroughly test the free version to ensure our service meets their needs prior to purchasing premium access.
3. Digital Content and Immediate Access
Our premium calculator access constitutes digital content that is not supplied on a tangible medium. Upon purchase, you will receive immediate access to all premium features and functionality for the duration of your selected access period (7, 14, or 30 days). Access expires automatically at the end of the selected period and does not renew automatically.
4. Waiver of Right of Withdrawal
The circumstances in which your right of withdrawal expires early are set out above under “Early expiry of the right of withdrawal”.
By completing your purchase, you expressly consent to the following:
(a) You request that surenest begin the performance of the service immediately upon completion of your purchase;
(b) You acknowledge that by requesting immediate access to the digital content, you lose your right of withdrawal once the digital content has been fully provided; and
(c) You confirm that you have had the opportunity to test the free version of our calculator and are satisfied that the service meets your requirements.
5. Acknowledgment During Purchase
Before completing any purchase, you will be required to actively confirm your acknowledgment of this waiver by checking a confirmation box with the following statement:
“I hereby consent to the immediate provision of the digital content and acknowledge that I lose my right of withdrawal once the service has been fully provided. I confirm that I have had the opportunity to test the free version of the calculator before making this purchase.”
You will not be able to proceed with your purchase without providing this acknowledgment.
6. Confirmation of Waiver
Following your purchase, you will receive a confirmation email that includes a record of your express consent to waive your right of withdrawal and your acknowledgment that the performance of the contract has begun.
7. Exceptions
Notwithstanding the above, Surenest may, at its sole discretion, offer refunds or credits in exceptional circumstances, such as technical issues that prevent access to purchased services and cannot be resolved. Any such refund is granted as a gesture of goodwill and does not constitute a waiver of this policy.
8. Access Period and Renewal
Each purchase grants you access to premium features for the selected period (7, 14, or 30 days) only. Access expires automatically at the end of this period. There is no automatic renewal or recurring charges. If you wish to continue using premium features after your access period ends, you will need to make a new purchase.
9. Contact Information
If you have any questions about this Withdrawal Policy or experience technical difficulties with your purchase, please contact us at:
Email: help@surenest.de
Address: Surenest UG,
Topsstraße 25, 10437
Berlin
10. Governing Law
This Withdrawal Policy shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions, while ensuring compliance with applicable EU consumer protection regulations where required.